Customer Help

FAQ

If talking to a real-life human is more your thing, you can reach our Customer Happiness Team via email (below).

How can we help?

FAQ

Ordering

What size should I buy?

If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Can I cancel my order?

We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.

Shipping, Returns & Exchanges

We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.

What is the shipping policy?

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.

Do you ship overseas?

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Eyelash Extensions

What are Eyelash Extensions?

Eyelash extensions are semi permanent synthetic lashes that are connected to a natural lash with a bonding adhesive. They lengthen, thicken & accentuate the natural lash line. Each extension or fan is connected to a single natural lash. The length, thicknes and style will depend on the look you're trying to achieve.

What is the difference between Handmade Volume and Pro-made fans?

Handmade volume
These are the highest quality lashes available with a highly skilled/Advanced Lash Artist. Handmade volume lashes take years to master. They are tiny fibres, thinner than your natural lash hair, requiring precision control by the lash Artist, at all times. Handmade fans are created by removing a few extensions from a lash strip, fanned using the artist’s preferred method, dipped into adhesive, and placed on your natural lash. This creates a "wrap", encompassing your natural lash to create a secure bond.

Pro-made volume fans
Pro-made volume fans are either bonded at the base by a tiny amount of adhesive, or are heat-bonded and are slightly more flexible than Pre-made fans. They are not created by the lash artist looking after you. Lash artists are unable to create a lash "wrap" with Pro-made fans, meaning retention will be less than Handmade volume.

What are classic lashes?

Classic lashes are the most common type of eyelash extension, used for more traditional and natural lash looks. It’s a great place to start if you're new to the world of lashes. Classic lashes give a very natural appearance, especially if you don’t want to look "flashy". Most people will notice something different about you, but won't know what it is. Your eyes will open up, shine brighter and you'll look fresher.

What are Hybrid lashes?

Hybrid lashes are a mixture of classic lashes & fans. This look will give your lash line a fluffier, dynamic and textural appearance.

Get in touch

Have questions about your order, or a general enquiry?